Collective Design is a webinar series from IIDA that provide resources, information, and inspiration to the design community. These virtual sessions explore design from the lens of its larger societal impact as well as examining influencing factors and industries.

The Business of Navigating Client Relationships

Want to master the art of client relationships? Listening, clear communication, and meeting client needs are key, but clients have varying needs and differing communication styles, and sometimes, things can get tricky. In this webinar, our expert panel will dig into the real-world challenges of navigating shifting client expectations and the nuances of communicating complex concepts or constraints, and share practical tips for communicating and collaborating effectively, setting boundaries, and building trust.

Moderator:
Cheryl S. Durst, Hon. FIIDA, Executive Vice President and CEO, IIDA

Panelists:
Erin Nybo, IIDA, Health Client Leader, CannonDesign
Claudia Sanders, IIDA, Interior Designer, Associate, Mahlum
Neil Zuleta, Founder and Principal, Neil Zuleta Design