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The pandemic is taking a heavy toll—and not just on physical health. More than 40% of people said their mental wellbeing had deteriorated since the pandemic began, according to a global study by SAP, Qualtrics and Mind Share Partners in April. Beyond the COVID-19 crisis, people are also dealing with extreme economic unease and social upheaval—all while trying to get work done.
Even before all of this happened, employees were feeling the pressure: More than three-quarters said they experienced burnout on the job at least sometimes and 28% reported feeling burned out “very often” or “always,” according to a 2019 Gallup report.
In the U.S. alone, burnout costs an estimated $125 billion to $190 billion per year in healthcare spending, and 46% of leaders called burnout the primary cause for up to 20% to 50% of their annual workforce turnover, according to The Role of Design in Burnout, a 2019 Delos report.
How can leaders step in and support their talent? We talked to:
- Susan Mulholland, IIDA, NCIDQ, founder and owner, Mulholland Art & Design Commercial Interiors, Tucson, Arizona
- Ben van Berkel, founder and principal architect, UNStudio, Amsterdam
